The refurbished equipment that we sell is covered by our warranty, the duration of the warranty will depend on the unit you have purchased and any options you have added. Our standard warranty for all models is twelve months from date of receipt (unless your online order clearly states a longer period).

Please note, this is a UK based warranty. If you are outside of the UK and need to return an order, the cost of returning the item will fall with the buyer; this includes any Import/Customs Duty charges. If a repair or replacement is required, these can only be shipped to a UK address.

The warranty covers the hardware of the unit and does not include software or consumables such as ink or batteries. The warranty does not cover any problems which arise through misuse or accidental damage.

If you have a problem please contact us as soon as possible with your order number (or the email address you used to order if you can’t find it) and/or the Serial Number of the unit (found on the underside of laptops and on the side of PCs). We are able to resolve many problems over the phone, or by remotely accessing your computer, please just contact us on 02080 0900 686 or via email on customer@teqrepair.com.

In some cases where original manufacturer’s warranty exists it may be resolvable with them, we will of course assist you with any information you may require and will contact them on your behalf.

In the first fourteen days (Dead on Arrival DOA period) we will collect the unit from you via courier. After this period the cost of returning any item will fall to the buyer. If you are not able to send it back yourself we offer a collection service for £12 (which is the cost of the collection service from our courier). In all cases you must ensure that your unit is packaged safely.

All units will be returned to you free of charge.

What is Covered?

• Full breakdown support.
• All parts and labour.
• Repair faults caused by technical defects.
• Full replacement if we can’t repair your item.
• Free delivery & recycling if we need to replace your item.

What Is Not Covered?

• Accidental damage.
• Liquid damage.
• Damage to screens.
• Damage to surrounds, fascias, lids or keyboards.
• Issues caused by any modification of the internal or externals of the device.
• Issues as a result of third party software.
• Any parts or components added since item was purchase.

Note

We will return you device to you and void your warranty if;-

• There is evidence that the device has been tampered with.
• We find any supplementary defects to the device outlined in the ‘What is not covered?’ section above.

Please make sure to package your item as securely as possible. We cannot be held responsible for any damage caused during transit due to insecure packaging.

 Warranty Process

1. Unit is sent/collected and sent back to Teqrepair Store (day 1*)      
2. Unit is received at Teqrepair Store (day 2*) and confirmed as faulty
3. Replacement order prepared (if the same unit isn’t available a substitute will be offered)
4. Replacement is sent back to you with our courier on a next business day service (day 3-5*)

*Please note days are given to set your expectation; it is entirely possible we will turn around your warranty repair within a few working days.

If you have any questions during this time please call or email us and we will happily update you.

In the event we are not able to repair any fault we will replace your machine with the same or higher specification.

Please note, replacement orders will carry on from the original existing warranty. The warranty does not renew with replacement orders.